Privacy Legacy – Arven

Welcome to Arven! Protecting your privacy and that of your pets is very important to us. This Privacy Legacy page explains how we collect, use, and safeguard your information when you visit our website or use our services.

1. Information We Collect

When you browse our store or place an order, we may collect the following information:

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  Personal information: name, email address, mailing address, phone number.
  
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  Payment information: credit card number or other payment details (securely transmitted via our payment provider).
  
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  Pet information: type of pet, age, product preferences.
  
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  Browsing data: pages visited, products viewed, interactions with our site.
  

2. How We Use Your Information

Your information allows us to:

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  Process your orders and shipments quickly and securely.
  
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  Communicate with you regarding your orders, promotions, or new products.
  
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  Personalize your experience on the site according to your and your pet’s preferences.
  
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  Improve our products and services by analyzing customer trends and behavior.
  

3. Sharing Your Information

We respect your privacy and never sell your personal information to third parties. We may share your data in the following cases:

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  With our logistics partners to ensure the delivery of your orders.
  
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  With our payment providers to secure your transactions.
  
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  When required by law or to protect our rights and security.
  

4. Cookies and Similar Technologies

We use cookies to:

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  Remember your preferences and shopping cart information.
  
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  Understand how you use our site to improve it.
  
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  Offer personalized deals tailored to your pets.
  

You can manage your cookie preferences at any time through your browser.

5. Data Security

The security of your information is a top priority. We use secure protocols (SSL, encryption) to protect your data during transmission and storage.

6. Your Rights

You have the right to:

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  Access your personal information that we hold.
  
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  Request correction or deletion of your data.
  
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  Unsubscribe from our marketing communications at any time.
  

To exercise your rights, contact us at: arvenshopbrussels@gmail.com.

7. Data Retention

We keep your information only as long as necessary to process your orders and improve our services, unless a longer retention period is required by law.

8. Changes to the Privacy Legacy

We may update this page to reflect changes in our practices or legal requirements. We encourage you to check this page regularly.

Arven – Your trusted store for caring for your dogs and cats, while respecting your privacy.

Shipping Privacy – Arven

At Arven, we take the protection of your personal information very seriously, especially information related to the shipping of your orders.

1. Information We Collect

To process and ship your orders, we collect:

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  Full name
  
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  Complete shipping address
  
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  Email address
  
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  Phone number
  

2. How We Use Your Information

Your information is used solely to:

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  Process and prepare your orders
  
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  Communicate order status updates
  
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  Provide efficient customer service in case of delivery issues
  

3. Sharing Your Information

We only share your information with:

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  Our dropshipping partner (AutoDS) to manage shipping
  
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  The necessary carriers to deliver your products (e.g., DHL, FedEx, La Poste)
  

We do not sell or share your information for marketing purposes with third parties.

4. Security

Your information is protected using secure protocols (SSL and encryption). Only authorized personnel at Arven and our logistics partners have access to your data for delivery purposes.

5. Your Rights

You may at any time:

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  Access your personal information
  
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  Request modification or deletion of your data
  

To exercise your rights, contact us at: arvenshopbrussels@gmail.com

Terms of Service – Arven

Welcome to Arven! By using our website and services, you agree to these Terms of Service. Please read them carefully.

1. Acceptance of Terms

By accessing or placing an order on our site, you agree to be bound by these Terms of Service and our Privacy Policies, including our Shipping Privacy and Cookie policies. If you do not agree, please do not use our site.

2. Orders and Payment

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  All orders are subject to product availability.
  
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  We reserve the right to refuse or cancel any order for any reason, including errors in pricing or product description.
  
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  Payments are processed securely through our payment providers. By submitting payment information, you authorize us to charge the selected method.
  

3. Shipping and Delivery

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  Orders will be shipped to the address provided by you at checkout.
  
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  Delivery times are estimates and not guaranteed.
  
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  We are not responsible for delays caused by carriers or customs.
  

4. Returns and Refunds

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  Please refer to our Return Policy for details on eligibility, procedures, and timelines.
  
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  Refunds will be issued according to the original payment method once the return is processed.
  

5. Use of the Site

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  You agree to use the site for lawful purposes only.
  
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  You may not post or transmit harmful, offensive, or illegal content.
  
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  You agree not to interfere with the operation of the site or attempt to access unauthorized areas.
  

6. Intellectual Property

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  All content on the Arven website, including images, logos, product descriptions, and text, is the property of Arven and protected by copyright and trademark laws.
  
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  You may not copy, reproduce, or distribute any content without our prior written permission.
  

7. Limitation of Liability

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  Arven is not liable for any indirect, incidental, or consequential damages arising from the use of the site or products purchased.
  
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  We make reasonable efforts to provide accurate product information but do not guarantee perfection in every detail.
  

8. Changes to Terms

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  We may update these Terms of Service at any time.
  
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  Continued use of the site after changes indicates your acceptance of the new terms.
  

9. Governing Law

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  These Terms are governed by the laws of the country in which Arven operates.
  
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  Any disputes will be handled in the appropriate courts of that jurisdiction.
  

10. Contact

For questions regarding these Terms of Service, please contact us at: arvenshopbrussels@gmail.com

At Arven, we think pets aren’t just animals, they’re like family. Arven is a Belgian shop created by an animal lover.

Our journey began with a simple thought: to make daily life better, more joyful, and more comfortable for dogs and cats all around the world. As pet lovers, we understand just how much happiness our furry friends add to our lives. That's why we are dedicated to providing thoughtfully chosen products that help enhance their happiness and deepen the connection you have with them.

Our Mission:

Is to offer top-quality, useful, and creative pet products at reasonable prices — and we never cut corners when it comes to safety or comfort.

We partner with reliable suppliers and keep up with what's popular and helpful to make sure all the products we sell meet our quality standards. We offer a range of products like comfortable accessories, smart feeding tools, and playful enrichment toys, all designed to provide real benefits for pet owners.

Why Choose Us?

We know that shopping online can sometimes feel a bit unsure — especially when it's about your pets. That’s why we prioritize:

We handpick our products with care, choosing them based on their quality, how helpful they are, and what customers have to say.
✔️ Customer satisfaction – Making you and your pet happy is our main goal.
✔️ Safe payments – We use reliable payment providers to make sure your transactions are secure.
✔️ Quick support – Our team is always there to help you with any questions or problems you might have.
✔️ Transparent policies – Clear shipping times and easy return processes.

Our Commitment to You

We are always trying to make your experience better — whether you're looking around our website or waiting for your order to arrive at your home. We pay attention to what people say, try out new items, and keep improving our choices to help pet families just like yours.

Every order means a lot to us. Whether you're getting a toy for your fun-loving kitten or a cozy item for your faithful dog, we're happy to be a part of your pet's journey.

More Than a Store

Arven is more than just a website where you can buy things — it's a group of people who love pets and are always looking for the best ways to take care of them.

Thank you for trusting us. We’re happy to be here for you and your pets for a long time ahead.

With love,
The Arven Team